Comparison
Troppus vs Gorgias
Gorgias is built for ecommerce stores. Troppus is a simpler email ticket queue for small support teams that do not need a Shopify ops stack.
Choose Troppus if
Small teams that want email tickets, assignments, and domain sending without ecommerce automations or ticket-volume pricing.
Stay with Gorgias if
Shopify and ecommerce brands that want order data, store integrations, and helpdesk automations in one place.
Quick take
Gorgias wins when support is tied to store orders and ecommerce tooling. Troppus wins when the job is a clean shared inbox for support email at a flat per-agent price.
Troppus
$10 / agent / month, billed annually
Gorgias
Plans often scale with ticket volume and ecommerce feature tiers
Side by side
| Feature | Troppus | Gorgias |
|---|---|---|
| Primary focus | Email-first shared inbox | Ecommerce helpdesk |
| Pricing shape | Flat per-agent rate | Tiers that often track ticket volume |
| Store integrations | Not an ecommerce suite | Shopify and store tooling |
| Email tickets | Core workflow | Core workflow plus store context |
| Assignments & notes | Built in | Built in |
| Best fit | Small general support teams | Ecommerce support teams |
Why teams switch to Troppus
You are not running a store helpdesk
If order macros and Shopify side panels are unused, you are paying for an ecommerce product to do shared inbox work.
Seat math beats ticket math
Troppus stays at a simple per-agent early-adopter rate. Busy months do not change the price shape.
Start with the queue only
Connect your domain, invite agents, and work email tickets without configuring a store stack first.
Where Gorgias still wins
Ecommerce operations
Order lookup, store integrations, and ecommerce automations are Gorgias strengths.
Shopify-centric support
Brands that live inside Shopify support workflows will usually prefer staying in Gorgias.
Questions
Is Troppus a Gorgias alternative?
For email-first support queues on small teams, yes. It is not a Shopify helpdesk replacement if you rely on store integrations and ecommerce automations.
Does Troppus connect to Shopify?
No. Troppus focuses on support email becoming tickets with assignments, statuses, notes, and domain sending.
Will pricing stay predictable?
Yes. Early adopter pricing is $10 per agent per month billed annually, with unlimited tickets and customers on that seat model.
Ready to leave Gorgias complexity behind?
Create a workspace, connect your domain, and run support for $10 per agent a month when billed annually.