Getting started
Troppus is a shared inbox for support. Customers reach you by email. Every conversation becomes a ticket, and your team replies from one workspace.
Start here
- Set up email: forward your support address into Troppus, then verify a custom domain so you can send branded replies.
- Set sender details so customers see the right From name and reply address.
- Invite your team as users or admins.
Day to day
- Work tickets in the shared inbox, including Assist for drafting replies.
- Customers keep requester history in one place.
- Your profile covers alias, signature, and appearance.
Account
- Billing covers plans, trials, and how seats are included.
Comparing tools
See how Troppus stacks up against Zendesk, Freshdesk, Help Scout, and more.
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Last updated: August 18, 2026