Customer support software your startup can launch in minutes.
Manage customer issues, support requests, and team replies in one shared inbox. Built for startups, not a help desk rollout.
Why Troppus
Stop running support from personal inboxes.
Your customers shouldn't live across personal inboxes and messy email threads. Troppus turns support emails into organized tickets, giving your team one place to manage customer issues, collaborate on replies, and stay organized.
Built for startups that need a shared inbox the whole team can use, not a six-month help desk project.
Shared inbox
Email in, tickets out
When a customer emails you, Troppus turns it into a ticket your entire team can see. Replies stay connected in one conversation, giving your team one place to manage customer issues and collaborate on responses.
No more chasing email threads or wondering who handled what.
Workflows
Automate the first touch
On new inbound mail, route by address or subject, assign a group, and send a confirmation without a user touching the ticket first.
Assist
Write faster with Assist
Draft a reply from the ticket thread, or polish what you already wrote: grammar, clarity, tone, or a custom instruction. Review, refine, then accept into the composer.
BYOK. Bring your own key. No Troppus markup on AI. You set how much to spend straight with the provider. No middleman taking a cut.
Views & filters
Queues that match how you work
Filter by status, priority, assignee, and group, then save custom views in the sidebar so each person opens the queue they need.
Company email
Send as your company
Use your own company email from day one. Verify your domain in minutes and send replies from your brand, like support@yourcompany.com, not from a personal Gmail.
How it works
Three simple steps to organized customer support.
Connect your domain, invite your team, and start managing customer issues with a ticketing system built for your workflow.
Create your workspace
Sign up, verify your email, and create your Troppus workspace. Get started immediately without waiting for approval or scheduling a demo.
Connect your email
Verify your company domain and connect your support address. Incoming customer emails are automatically turned into tickets your team can manage.
Assign, reply, close
Organize incoming requests, collaborate with private notes, and reply to customers from one shared conversation until the issue is resolved.
FAQ
Before you start
Short answers on pricing, email, and whether this is another heavy helpdesk.
Do I need a sales call to start?
No. Create your account, verify your email, and start with a 7-day Starter trial or a paid plan. Connect your support email and you can be in a shared inbox the same day.
What customer support software is easiest to set up for a small team?
For email-first teams, the easiest tools are self-serve shared inboxes with no demo gate. Troppus is built that way: workspace, domain sending, and a first ticket without an implementation project. Enterprise suites are harder because they assume admin rollout.
Is Troppus a Zendesk alternative?
Yes, for startups that need email ticketing without a Suite rollout. Zendesk still wins for large omnichannel orgs. Troppus is a lightweight shared inbox: email in, tickets out, company-domain replies. Compare Troppus vs Zendesk on the alternatives pages.
What are the best Zendesk alternatives for startups?
If you want email ticketing without an enterprise rollout, Troppus is built as a Zendesk alternative for startups: self-serve signup, shared inbox tickets, and fixed plan pricing. Browse alternatives for side-by-sides with Zendesk, Freshdesk, Help Scout, and more.
How fast can I be ready?
Most teams get a workspace ready the same day. If you already know how to forward email, you can see a first conversation much sooner, sometimes in minutes.
Do early-stage startups need a help desk or ticketing system?
Not a full enterprise help desk. You need ticketing when more than one person answers customers, threads get missed, or you want company-domain replies. A lightweight shared inbox is usually enough before a suite.
How does pricing work?
Plans are a fixed price for included seats, not billed per user. Starter is $10/mo billed annually (3 seats, 7-day trial). Standard is $60/mo annual (10 seats). Growth is $220/mo annual (50 seats).
How does customer email get into Troppus?
Forward your support address into Troppus, or receive mail on your own domain. New messages land in a shared inbox, and replies stay in the same conversation. Email is the only channel. You don't need chat or a customer portal to start.
Is this another heavy helpdesk?
No. Troppus is a simple shared inbox for teams starting support: customer email in one place, without a giant helpdesk product.
Ready to start your support desk?
Open a workspace, connect your email, and turn customer messages into tickets, without the enterprise bill.