Everything your team needs to answer customers

Troppus turns your support email into a shared workspace, with the tools to reply quickly and stay organized.

Collaborate

Work every conversation as a team

Everyone sees the same queue, so customers get one clear answer and nothing gets handled twice.

• Team inboxes

  Bring your support addresses into one workspace and route work to the right group.

• Assignment

  Give every thread a clear owner. Assignees get customer replies by email, too.

• Internal notes

  Talk through a thread with your team right beside the conversation. Customers never see notes.

• Shareable threads

  Copy a link to any thread and send it to a teammate in your workspace.

• Multiple workspaces, one account

  Support more than one company or brand and switch between them without signing out.

• Watchers

  Follow a thread without owning it, and get an email when customers or teammates add to it.

Reply

Answer faster and stay consistent

Reuse what already works, so every reply is quicker to write and sounds like your company.

• AI Assist

  Draft a reply from the thread or polish your own. Bring your own OpenAI key.

• Canned replies

  Save your common answers and drop them into any reply without leaving the editor.

• Managed signatures

  Set one signature for the workspace and add it to outgoing replies automatically.

Organize

Find what needs you next

Shape the queue around how your team works, from a quick filter to a view everyone shares.

• Contact management

  See each customer's profile and history in one place, and block senders you don't want.

• Views

  Save the queues you check every day and share them with your team.

• Filters

  Narrow the list by status, priority, assignee, and more in a few clicks.

• Custom statuses

  Rename statuses, add your own, and pick colors that match your process.

• Tags

  Label threads however you like, then search by tag to find them later.