Troppus

Email

Connect your support email to Troppus

Forward the group inboxes you already run. Mail lands in one shared inbox. Replies go out as your company. Built for startups that need a shared support desk, not a CRM email sync.

Create a workspace

Why teams use it

Group inboxes, one queue

  • Run support from any group inbox

    Connect the group inboxes you already use. Those messages land in one shared queue so the team can assign, note, and reply without living in a shared Gmail label.

  • Keep the mail you already have

    Forwarding leaves your existing MX and mailbox in place. Troppus gets a copy. You do not have to move the domain onto Troppus to start.

  • Reply as your company

    Verify the domain when you are ready to send. Customers see your support address, not a Troppus mailbox, and threads stay in the same conversation.

  • Add as many addresses as you need

    One receive host can take multiple inboxes. Route different team addresses into the same workspace, or keep them on separate aliases.

How to install

Group / support email

Works with whatever already receives your support mail.

  1. Step 1

    Open domain settings

    In your Troppus workspace, go to Admin → Domains.

  2. Step 2

    Copy your receive address

    Copy the platform receive address Troppus generated for the workspace. That is where inbound mail is routed.

  3. Step 3

    Forward your group inbox

    In your current mail host, forward the inboxes you use for support to the address you copied. Add as many as you need.

  4. Step 4

    Send a test

    Send a test message to that inbox. It should show up in Troppus. Then set the reply address under Admin → Domains so outbound mail uses your brand.

Optional

Branded sending and Direct MX

Send from your domain

Add the domain under Admin → Domains and publish the records shown there. Verification lets Troppus send as support@yourdomain.com. Receive stays off by default when you use forwarding.

Direct MX

If you want Troppus to receive mail itself on a dedicated host such as support.yourcompany.com, point that host's MX at inbound SES and turn Receive on. Skip this if forwarding already works.

Record-level detail lives in email setup docs and sender details. Troppus does not sync personal Gmail or Outlook into account activity. This page is for group support inboxes.

Connect the inbox you already use

Create a workspace, copy the receive address, and forward your mail. Most teams are in the inbox the same day.

Create a workspace