Alternatives
Troppus vs Gorgias
Gorgias is built for ecommerce stores. Troppus is a simpler email ticket queue for small support teams that do not need a Shopify ops stack.
Choose Troppus if
Small teams that want email tickets, assignments, and domain sending without ecommerce automations or ticket-volume pricing.
Stay with Gorgias if
Shopify and ecommerce brands that want order data, store integrations, and helpdesk automations in one place.
Overview
Quick take
Gorgias wins when support is tied to store orders and ecommerce tooling. Troppus wins when the job is a clean shared inbox for support email at a fixed plan price.
Troppus
From $10 / mo billed annually (Starter)
Gorgias
Plans often scale with ticket volume and ecommerce feature tiers
Features
Side by side
| Feature | Troppus | Gorgias |
|---|---|---|
| Primary focus | Email-first shared inbox | Ecommerce helpdesk |
| Pricing shape | Fixed plan price for included seats | Tiers that often track ticket volume |
| Store integrations | Not an ecommerce suite | Shopify and store tooling |
| Email tickets | Core workflow | Core workflow plus store context |
| Assignments & notes | Built in | Built in |
| Best fit | Small general support teams | Ecommerce support teams |
Why teams switch to Troppus
You are not running a store helpdesk
If order macros and Shopify side panels are unused, you are paying for an ecommerce product to do shared inbox work.
Seat math beats ticket math
Troppus charges a fixed plan price for included seats. Busy months don't change the bill, and each plan has set email limits.
Start with the queue only
Connect your domain, invite users, and work email tickets without configuring a store stack first.
Where Gorgias still wins
Ecommerce operations
Order lookup, store integrations, and ecommerce automations are Gorgias strengths.
Shopify-centric support
Brands that live inside Shopify support workflows will usually prefer staying in Gorgias.
FAQ
Questions
Is Troppus a Gorgias alternative?
For email-first support queues on small teams, yes. It is not a Shopify helpdesk replacement if you rely on store integrations and ecommerce automations.
Does Troppus connect to Shopify?
No. Troppus focuses on support email becoming tickets with assignments, statuses, notes, and domain sending.
Will pricing stay predictable?
Yes. Plans are a fixed price for included seats. Starter is $10 a month billed annually for up to 3 users, with set limits on email volume.
More
More alternatives
Ready to leave Gorgias complexity behind?
Create a workspace, connect your domain, and run support from $10 a month when billed annually.